subba / Solutions / Clinics & health
AI receptionist for clinics & health
The AI receptionist for opticians
A pair of glasses snaps, or someone gets sudden floaters. They ring for an appointment, and if no one picks up they book at the chain in the retail park.
Sound familiar?
Why opticians lose work to the phone.
An eye test plus glasses is worth well over a hundred pounds, and the patient comes back every couple of years. A missed booking loses the whole relationship.
Testing rooms, not phone lines
Your optometrists are mid eye test and reception is serving the shop floor. Appointment calls ring out, and the caller books their test somewhere else.
Recalls are money left on the table
Patients due their two-yearly test simply forget. subba can remind them and book the recall, so your diary stays full and their eyes stay checked.
Urgent symptoms need a fast slot
Sudden flashes, floaters or an eye injury need seeing quickly. subba works out the urgency and books the right appointment instead of leaving it in a voicemail.
How subba helps
A receptionist that never misses a call.
Answers in seconds, day or night
The moment a call, message or web enquiry lands, subba replies. While you are on the job, out of hours, at the weekend, it never rings out and never sleeps.
It actually books the appointment
This is not a message service. subba checks your real availability and books the customer straight into your diary, then sends the confirmation.
Sounds like you
It learns your services, your prices and your tone, so every reply reads like you wrote it, not a call centre. It talks like clinics & health customers expect.
Takes payment where you want it
For the jobs that need it, subba can take a deposit or full payment into your own Stripe when it books, so no-shows cost you nothing.
Most services take a message. subba books the job.
A call answering service jots down a name and number and hands it back to you to chase. subba checks your diary, books the appointment, takes the deposit and sends the confirmation, all before you have put your tools down. For opticians, that is the difference between a lead and a booked job.
Questions
Opticians FAQs.
Can it book urgent eye problems at the right priority?
Yes. subba follows the triage rules you set, books genuine urgent symptoms into your soonest slot, handles routine tests itself, and flags anything unusual to your team. It never gives clinical advice.
Can it handle two-yearly recall reminders?
It can remind patients when their test is due and book them straight in, so recalls stop slipping and your test diary stays full.
How quickly can I get set up?
If you already have a website, subba plugs in with a one-line change and you can be live the same day. If you need a website, our Managed plan builds you a booking site and sets up your domain, usually live in about 5 working days.
What does it cost?
Plans start at £9.99 a month and every plan takes unlimited bookings. You only pay more as your enquiry volume grows. There is no setup fee unless you want us to build your website too, and you can cancel anytime.
More from subba
A customer is trying to book you right now.
Let subba answer them and book them in before they call the next opticians on the list.
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